Objective authenticity relates to authenticity derived from the claims about an object being verifiable, for example, a pink Kimberley diamond from Western Australia or the red sequinned shoes worn by Judy Garland in The Wizard of Oz. Objective authenticity is the most straightforward of authenticity claims; but is it the most reliable cross culturally? An interesting recent article in PLOS ONE by Nathanial Gjersoe, George Newman, Vladimi Chituc and Bruce Hood asks this question, exploring the dimensions of objective authenticity across two cultures. In so doing, they draw an interesting boundary between objective authenticity and constructive authenticity.
Their article “Individualism and the Extended Self: Cross-Cultural Differences in the Valuation of Authentic Objects”, studies the valuation of authenticity across cultures. Specifically whether the effect of value attached to unique person (like a celebrity) has the same value in India as it does in the United States.
The Take Aways
This study demonstrates that the perceived value of an authentic object differs across cultures. The researchers investigated the perceived value of objects that were authentic because if their age (such as a dinosaur bone) as opposed to objects that were authentic because of a contagion effect (such as an work by a famous artist or an article of clothing worn by a celebrity).
Their hypothesis is that individualistic cultures will value objects associated with unique persons more than non-individualistic cultures will. However both cultures will equally value authenticity not related to persons.
Their hypothesis is borne out in the study, where respondents from India and the USA were asked about the value tof objects that were authentic due to their intrinsic attributes (such as rarity and age) against objects that are authentic due to their extrinsic value (such as the people they may be associated with).
What they found was that intrinsic authenticity appealed to both cultures equally. However, authenticity associated with unique persons was more meaningful amongst the Americans than amongst the Indians. The authors claim that this is because of the cultural difference between India and the USA: the USA is a culture that values the individual more than India does. Although this may indeed be the reason, I have a sense that there may be many reasons why the results of this study turned out the way they did. However, this post is not about what the researchers claim they found; it is about something they did not address at all that their findings demonstrated.
Objective (and Constructive) Authenticity
Although this article is interesting in its own right, its by-product demonstrates something very important about the difference between objective and constructive authenticity: namely the boundary between an intrinsic authentic characteristic and an extrinsic one.
Objective authenticity is something that belongs to an object. It can be confirmed or refuted by an external body. Constructive authenticity is about the authenticity, and value, placed on an object from outside the object itself (as it is constructed by the individual). The value of a celebrity connection with a product experience is such a great way to test this. As it turns out, which celebrity connection one makes–along with the concept of a celebrity connection altogether–can vary depending on one’s individual values. It also varies based on the communal values and beliefs in of a particular culture. The Indian respondents simply did not value celebrity connection to an object, even when the celebrity was someone who is held in high esteem in their culture.
Literature on authenticity in marketing and leadership focuses primarily on the generator: the marketer, the leader, the firm trying to communicate authentically. Few studies have focused on the receivers’ participation in what the producer is trying to convey. Authenticity, and the value that arises from it, is not just about what the producer is doing. It is about what the consumer is prepared to receive.
One of the best movie scenes that illustrates this from the Australian movie Priscilla Queen of the Desert, about three drag queens trekking to a gig in Alice Springs. In the scene, Felicia (played by Guy Pearce) shows Bernadette (Terrance Stamp) her most prized possession in the world, an authentic souvenir from her idol: Agnetha of Abba fame. An explanation of what it is, and how its authenticity was verified by Felicia, both mystifies and horrifies Bernadette.
When marketers are expending resources crafting authentic experiences, one question they can sometimes fail to ask themselves is whether this kind of authenticity has value and if so how much? Like brand equity or price elasticity, the value placed on authenticity is not absolute and should be tested.